CoffeeTeaStore.com - Privacy Policy

At Coffee Tea Store, we take your privacy concerns very seriously. This our privacy policy, spelled out in plain English. We hope it answers any questions you might have, and that you'll return often to visit and shop with us.

What We Collect

When you purchase a product from CoffeeTeaStore.com, we ask you to provide information required to fulfill your order. You will need to provide your name, email address, phone, shipping address, and billing address in order to create an account and process an order. In the process, we'll also require you to create a username and password.

Additionally, CoffeeTeaStore.com may collect certain non-personally identifiable information when you explore our site such as the type of browser you are using (e.g., Firefox, Internet Explorer), the type of operating system you are using, (e.g., Vista, XP or Mac OS), your Internet service provider (e.g., Cox, Time Warner), and other aggregate data about the number of visits to the site and/or pages visited.

What We Do with What We Collect

As a CoffeeTeaStore.com customer, your email address and phone number will never be rented, sold, or provided to a third party. Occasionally, we make special offers available to our customers -- promotions, sales, events, discounts, etc. You may periodically receive e-mail notification from us regarding these special events and offers. If you do not want to receive e-mail notification from us concerning special promotions, savings, events or other important information, simply use the "unsubscribe" link found in the footer of the email to change your preferences. Should you have questions about how we use your information, feel free to send us a message by visiting the Customer Care section of this Web site.

Coffee Tea Store is part of the Green Mountain Coffee Roasters family of brands. Through Green Mountain Coffee Roasters, we produce and mail a catalog several times each year. We send this catalog to many of our online customers because we'd like you to be aware of all the great new products that become available each season. If you would prefer not to ever receive catalog mailings from Green Mountain Coffee Roasters, please visit the Customer Care section of this Web site to contact us and indicate that you would like to be removed from our catalog mailing list.

In keeping with common mail-order catalog practices, we occasionally participate in cooperative postal address list-sharing programs with similar carefully-screened companies that we believe might be of interest to you. If you would prefer not to ever receive such catalog mailings, please visit the Customer Care section of this Web site to contact us and indicate that you prefer not to have us share your postal mailing address with our partners.

We also regularly aggregate our sales and market information based on our customers' purchases. We use this information to be certain that we are offering the right products at the right time. We like to understand what regions of the country buy more products from us, what products are the most popular, and generally how our business is doing. At no time is any personally identifiable information made available in these market aggregates.

At no time will we ever release your credit card information to anyone!

Cookies

We do employ cookies (a cookie is a piece of data that is sent to your browser from a web server, and stored on your hard drive) to allow us to maintain products in your shopping cart as you explore various parts of our Web site. Cookies also allow us to know if you have visited our site before or if you are a first time visitor. This provides us with important marketing information and lets us know how we are doing at both attracting new visitors and maintaining relationships with our existing customers.

If you choose, you may disable the use of cookies. Certain features of CoffeeTeaStore.com may be affected, but you will still be able to place orders. Each browser performs the task of disabling cookies a little differently - review your specific browser's settings with regard to privacy and information collection for assistance. You may also place an order by phone by calling Customer Care at 1-800-354-JAVA(8252) ext. 6708.

Secure Online Ordering

We store all of the personal information you provide us when you create an account. Your personal and credit card information is encrypted during transmission through our Secure Socket Layer (SSL), and maintained in a secure database that is not connected to the Internet. Once you've logged in, you'll see a "lock" emblem on your browser when entering a credit card. This indicates that this is a secure Web site, and that your credit card information is encrypted and private.